Uinflu

Help and contact

Email us at uinflu@pisiotechnologies.com from your account email. We reply within 2 business days.

Canceling your subscription

Subscriptions are managed in the store where you bought them. Deleting the app or your account doesn't cancel them.

You can also get there from the app: Profile → Manage subscription. You keep access until the end of the paid period.

I paid but don't have my plan

In the app, open the plans and tap Restore purchases, signed in to the same Apple or Google account you paid with. A purchase is tied to the Uinflu account it was made with and can't be moved to another one.

Refunds

Refunds are handled by the store:

I forgot my password

You don't need a password: on the sign-in screen, tap Continue with email and sign in with the code we send you, or sign in with Apple or Google if you use the same email. To set a new password, tap Forgot your password?. We'll send a 6-digit code to your account email. If it doesn't arrive within a few minutes, check your spam folder.

Deleting your account and data

In the app: Profile → Settings → Delete account and type DELETE to confirm. Your account, profile, recordings, transcripts and progress are deleted right away.

If you no longer have the app, email privacidad@pisiotechnologies.com from your account email asking us to delete it. We'll do it within 30 days and confirm it (see the Privacy Policy). Deleting your account doesn't cancel your subscription: cancel it in the store (above).

I don't agree with my score

Your score is calculated by artificial intelligence and is for guidance only. Record somewhere quiet, speak for as long as the exercise asks (a very short take can't get a high score) and, in video, keep your face and shoulders in frame. If you still think something's off, write to us and tell us which session it was.